Order Cancellation

- Only Full Cancellation allowed. Partial Order Cancellation is not allowed.

- To place cancel request call the customer care helpline within 12 working hours of placing the
order.

Order Returns

- In case product is received physically damaged during shipment, click a picture and email to
customer service team for assessment within 24 hours of receiving the shipment.

- We only accept returns if the item shipped to you is defective or damaged. The item should be
returned to us within 7 days from the delivery date in original packaging. The
product should be in unused condition. We will send you a new replacement unit as
soon as we receive the return package.

- When you return your product, indicate the reason for your return in a short note. Put the item
along with the invoice and the note with the order number into a secure
package. Affix our address (send only to sender address as seen in the invoice
/ delivery challan) and send it through a reliable courier and email us the
consignment details.

- Please note that we will provide refund / return facility only for products bought from our
online store leenex.in and
not for orders from physical stores or other online stores.

- In case of wrong product ordering, you can place a new order, for a different product but from
the same category, of equal or higher selling price. Send back the wrongly
ordered product with following remark "Wrong product ordered. New order no
- XXX" Also send us an email with the full details of both the orders
along with your bank account IFSC details for transferring payment. We will
initiate online fund transfer for the returned product amount, within 7 working
days of receiving the wrong product.

For all product/s supplied by the Associates, the Customer shall open, inspect the ordered
Product and accept the delivery, after ensuring that the Product is delivered
in good working condition.

Once the Product is accepted, post inspection as above (for supplies by the Associates), the
Customer will not be entitled to return the same.

Order Refund

- All accepted cases of refunds, would be processed to the same account of the Customer, from which
the purchase was made. In case of Cash On Delivery (“COD”), the refund would be
processed to the Bank account of the Customer, after the Customer provides the
necessary details and documents. There will be no cash refund.

Repair / Warranty issues

- In case of any kind of malfunctioning or defect in product, post acceptance of delivery of the
Product by the Associates and/or on expiry of return period, the same would be
addressed by Leenex, as per the terms of Warranty, through its Service Centers.

Customer Help:

Contact details:

Business Hours: Monday to Saturday
- 9.30 AM to 6.00 PM

Email: support@leenex.in